Terms of service
Terms of Service
Welcome to Looses Emporium. These Terms of Service govern your access to our website, your use of our services and the purchase of our products.
By accessing our website, browsing our products or placing an order, you agree to these terms. Please read them carefully before using our website or purchasing products.
Business information
Business name: Looses Emporium
Address: 23-25 Magdalen St, Norwich, NR3 1LP, United Kingdom
Phone: +441603665600
E-mail: loosesemporium@support.com
Website: https://loosesemporium.myshopify.com
1. Definitions
- "We", "us", "our" refers to Looses Emporium
- "You", "your" refers to the person using our website or purchasing products
- "Website" refers to https://loosesemporium.myshopify.com and all associated pages
- "Products" refers to the goods offered for sale on our website
- "Order" refers to a purchase of products through our website
2. Acceptance of these terms
By using our website or placing an order, you confirm that:
- You are at least 18 years old, or have the consent of a parent or guardian
- You have the legal capacity to enter into a contract
- You have read, understood and accepted these terms
- All information you provide is accurate, current and complete
- You comply with all applicable laws and regulations
3. Use of our website
Permitted use: you may use our website to view and compare products, place orders, create and manage a customer account, contact our customer service and sign up for newsletters.
Prohibited use: you may not use our website for unlawful or fraudulent purposes, attempt unauthorised system access, deploy automated scraping tools without permission, distribute malware, or use our trademarks and copyrighted material without consent.
Account security: you are responsible for keeping your login details confidential and for all activity on your account. Please report any unauthorised use immediately.
4. Products and prices
We take care to ensure accurate product information. Minor variations (for example due to screen settings) are possible. All prices are in GBP and include applicable taxes; there are no hidden fees. Free standard delivery within the United Kingdom. Price changes do not apply to confirmed orders.
If a product becomes unavailable, we will offer you the choice of waiting, an alternative or a full refund.
5. Orders, contract formation, changes and cancellations
Contract formation: the display of products in our online store is an invitation to treat, not a binding offer. By submitting an order via the order button you make a binding offer to purchase. The automatic order-acknowledgement e-mail only documents that we have received your order and does not constitute acceptance. A contract of sale is formed only when we accept your order by a separate confirmation or by sending the dispatch confirmation.
We reserve the right not to accept orders in cases of obvious pricing errors, suspected fraud, unavailability or payment problems.
- Before dispatch: changes/cancellations accepted where possible — please contact us as early as you can.
- After dispatch: we may be unable to stop the parcel in transit; you can still exercise your right to cancel or our returns policy.
6. Payment and retention of title
Available payment methods are displayed at checkout before you pay. Payments are processed securely by payment providers. We do not store full card details on our own servers.
Retention of title: title to the goods passes to you on receipt of payment in full.
7. Shipping and delivery
Full details in our Shipping Policy. In brief:
- Delivery area: United Kingdom
- Processing time: 1–3 business days
- Transit time: 2–4 business days
- Total delivery time: 3–7 business days
- Shipping cost: Free standard delivery within the United Kingdom
8. Returns, refunds and exchanges
Full details in our Returns & Refund Policy. In brief:
- Statutory right to cancel: 14 days from receipt of the goods, unconditional — full cancellation notice including the model cancellation form is in the Returns & Refund Policy
- Voluntary returns policy: 30 days in total from delivery
- Return shipping: paid by the customer, except for faulty/incorrect items
- Restocking fees: none
- Refund time: Refunds will reach your original payment method within 14 calendar days after we receive the returned goods or proof of return, whichever is earlier. This includes processing by us and your payment provider. Any earlier statutory deadline remains applicable.
- Refund method: original payment method
9. Faulty goods and statutory rights
Under the Consumer Rights Act 2015, goods must be as described, fit for purpose and of satisfactory quality. If goods are faulty you have:
- a 30-day short-term right to reject the goods for a full refund
- thereafter, the right to a repair or replacement
- if repair or replacement fails, the right to a price reduction or a final right to reject
Nothing in these terms limits your statutory rights.
10. Intellectual property
All content (text, images, logos, designs) belongs to Looses Emporium or our licensors and is protected by copyright. No commercial use without written consent. Private use for viewing or printing is permitted.
11. User content
Reviews and feedback you submit must be free of third-party rights. You grant us the right to use them in the course of our business. We remove unlawful or misleading content.
12. Privacy
Full details in our Privacy Policy .
13. Limitation of liability
To the extent permitted by law, we are not liable for indirect or consequential loss or loss of profit. Liability for death or personal injury caused by negligence, for fraud, and for any other liability that cannot be excluded by law remains unaffected. Nothing in these terms limits your mandatory consumer rights.
14. Your responsibilities
You are responsible for providing correct order and address details, keeping your account secure, checking product information before purchase and complying with applicable laws.
15. Third-party links
Our website may contain links to external third-party websites over whose content we have no control. The respective provider is responsible for the content of linked pages.
16. Payment providers
Payments are processed by third-party payment providers. Their terms and privacy policies apply to the payment process in addition to ours.
17. Force majeure
We are not liable for delays or failures caused by events outside our reasonable control (natural disasters, strikes, transport disruptions, pandemics). We will inform you of significant delays and you may cancel affected orders free of charge.
18. Complaints and dispute resolution
If you have a problem, please contact us first:
E-mail: loosesemporium@support.com
Phone: +441603665600
Address: 23-25 Magdalen St, Norwich, NR3 1LP, United Kingdom
We aim to resolve complaints within a reasonable time.
If we cannot resolve your complaint, you may refer it to a relevant Alternative Dispute Resolution scheme or use the small claims track of the county court. Nothing in these terms restricts your statutory rights.
19. Governing law and jurisdiction
These terms are governed by the law of England and Wales. If you are a consumer resident in Scotland or Northern Ireland, you also benefit from any mandatory protections of, and may bring proceedings in, your country of residence.
20. General provisions
Entire agreement: these terms, together with the Privacy Policy, Shipping Policy and Returns & Refund Policy, form the entire agreement between you and Looses Emporium.
Severability: if any provision is found invalid, the remaining provisions remain in force.
Waiver: failure to enforce a right immediately does not waive that right.
Assignment: you may not assign your rights without our written consent.
Storage of the contract: we store the contract text. Your order details are provided by e-mail. You can save or print these terms. The terms in force when your order is accepted apply to that order.
Contract language: the contract language is English.
21. Changes to these terms
We may update these terms from time to time. Changes are published on this page and apply to orders placed after publication.
22. Contact
Store name: Looses Emporium
Address: 23-25 Magdalen St, Norwich, NR3 1LP, United Kingdom
E-mail: loosesemporium@support.com
Phone: +441603665600
Customer service hours (UK time)
Monday to Friday: 09:00 – 18:00
Saturday and Sunday: 10:00 – 16:00
We aim to respond to all enquiries within 24 hours. Last updated: 1 October 2026.