Shipping policy
Shipping Policy
1. Key information
- Shipping cost: Free standard delivery within the United Kingdom
- Delivery area: United Kingdom
- Service: Standard delivery
2. Delivery outside the United Kingdom
Looses Emporium currently ships exclusively within the United Kingdom.
We do not offer international shipping at this time. Customers outside the United Kingdom may not be able to complete checkout.
3. Shipping costs and delivery times at a glance
We offer free standard delivery within the United Kingdom. There are no hidden shipping or handling fees.
| Shipping method | Cost | Processing time | Transit time | Total delivery time |
|---|---|---|---|---|
| Standard delivery | Free | 1–3 business days | 2–4 business days | 3–7 business days |
Orders are processed within 1-3 business days. After dispatch, standard delivery is estimated to take 2-4 business days. Allow an estimated 3-7 business days overall. Business days are Monday-Friday, excluding UK bank holidays.
Partial deliveries: if individual items in an order are temporarily unavailable, we may make partial deliveries where reasonable for you. You will not incur any additional shipping costs as a result.
4. Undeliverable parcels and incorrect addresses
Please check your delivery address carefully before completing your order. If a parcel is returned to us as undeliverable due to an incorrect address, refused acceptance or failure to collect, we will contact you to arrange redelivery. For returns caused by an incorrect address provided by the customer, redelivery costs may be charged.
5. Shipping process
- Order confirmation by e-mail immediately after your purchase
- Processing within 1–3 business days
- Dispatch confirmation with tracking number by e-mail
- Standard delivery within 2–4 business days
You can track your parcel at any time using the tracking link in your dispatch confirmation.
6. Delivery delays
In rare cases (high demand, weather, carrier disruptions), delivery may take longer than stated. If a significant delay occurs, we will inform you by e-mail. If your parcel has not arrived within 14 days of the dispatch confirmation, please contact us — we will investigate with the carrier and, where a parcel is lost, send a replacement or issue a full refund.
7. Cancellations
- Before dispatch: we accept cancellations where possible — please contact us as early as you can with your order number.
- After dispatch: we may be unable to stop the parcel in transit; you can still exercise your statutory right to cancel or our voluntary 30-day returns policy (see our Returns & Refund Policy).
8. Damaged or incorrect items
If your order arrives damaged or you receive an incorrect item, please contact us as soon as possible after delivery at loosesemporium@support.com, ideally with photos. We will send a replacement or issue a full refund — including all shipping costs. Your statutory rights under the Consumer Rights Act 2015 are not affected.
9. Contact
Store name: Looses Emporium
Address: 23-25 Magdalen St, Norwich, NR3 1LP, United Kingdom
E-mail: loosesemporium@support.com
Phone: +441603665600
Customer service hours (UK time)
Monday to Friday: 09:00 – 18:00
Saturday and Sunday: 10:00 – 16:00
We aim to respond to all enquiries within 24 hours.
Last updated: 1 October 2026
Please contact us as soon as the estimated delivery window has passed if your parcel has not arrived. You do not need to wait 14 days to ask for assistance. Reporting damage promptly helps us investigate but does not impose a deadline on your statutory rights.
Daily order cut-off
Our order cut-off is 5:00 PM UK local time (Europe/London), Monday-Friday, excluding UK bank holidays. Orders placed before the cut-off begin processing that business day. Orders placed at or after 5:00 PM, on weekends or on UK bank holidays begin processing on the next business day.
Processing takes 1-3 business days. After dispatch, estimated transit time is 2-4 business days, for an estimated total of 3-7 business days from the applicable processing start day. The cut-off does not promise same-day dispatch.