Cancel Your Order

Request an order cancellation

Contact us as soon as possible if you want to cancel. Include your order number and the email used at checkout, and write "Cancellation request" in your message below.

Submitting this form sends a request to our support team; it does not automatically cancel an order. We will confirm the outcome by email. If dispatch has already started, you may need to return the goods after delivery.

There is no cancellation fee. For orders cancelled before dispatch, refunds will reach your original payment method within 14 calendar days of your cancellation notice. This includes processing by us and your payment provider. Any earlier statutory deadline remains applicable.

Your statutory cancellation rights are not limited to the first 12 hours after ordering. See our Returns and Refund Policy for cancellation and return rights after delivery.

Contact Looses Emporium

Email: loosesemporium@support.com
Phone: +44 1603 665600
Business contact address: 23-25 Magdalen St, Norwich NR3 1LP, United Kingdom.

Customer support: Monday-Friday, 9am-6pm and Saturday-Sunday, 10am-4pm (UK time). We aim to reply within 24 hours. Contact us for return instructions before sending goods.