FAQ
Delivery
Where do you deliver? We currently accept delivery orders to the United Kingdom only. Standard UK delivery is free. We do not currently offer international or express delivery.
How long does delivery take? Allow 1-3 business days for processing, followed by an estimated 2-4 business days in transit: normally 3-7 business days overall. See our Shipping Policy.
How do I track an order? Use the link in your order or shipment confirmation email. Our tracking help page explains the steps.
Cancellations, returns and refunds
Can I cancel? Contact us promptly using our cancellation request page. Sending a request does not automatically stop dispatch. Your statutory cancellation rights still apply.
Can I return an item? Notify us within 30 days of delivery, then send it back within 14 days of notifying us. See the Returns and Refund Policy for conditions and your statutory rights.
Who pays return postage? You pay direct return postage for a change-of-mind return. We cover reasonable return costs for faulty, damaged or incorrect goods. No restocking fee applies.
How long do refunds take? Refunds will reach your original payment method within 14 calendar days after we receive the returned goods or proof of return, whichever is earlier. This includes processing by us and your payment provider. Any earlier statutory deadline remains applicable. See our Returns and Refund Policy.
Can I exchange? We accept exchanges subject to stock availability. Contact us with your order number and the replacement requested. We will confirm availability and return instructions.
Products and payments
What is included? Check the selected product variant and description before ordering. Contact us if you need a measurement or clarification before purchase.
Is there a warranty? Your statutory rights for faulty or misdescribed goods apply. Any additional product warranty must be stated on the product page or supplied with the item. Warranty commitments made when you purchased remain applicable.
How can I pay? Available payment methods and the final total are shown at checkout. See our Payment and Checkout Information.
Help
Contact Looses Emporium
Email: loosesemporium@support.com
Phone: +44 1603 665600
Business contact address: 23-25 Magdalen St, Norwich NR3 1LP, United Kingdom.
Customer support: Monday-Friday, 9am-6pm and Saturday-Sunday, 10am-4pm (UK time). We aim to reply within 24 hours. Contact us for return instructions before sending goods.